Frequently Asked Questions

What currency are the prices I see on the site in?
All prices are in EUR.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship; average shipping times are 15-21 days.
Tracking numbers will be updated within 3-5 days after your order has SHIPPED. If you do not have a tracking number after 7 business hours, please email us at lasguajasdelvalle2@hotmail.com.

I'm not in love with my order, can it be returned? What happens if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must send it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all names and order numbers on the returned packages.
Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy returns system for a full refund.

I have entered an incorrect address, what do I do now?
If you have not typed correctly or have auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you verify if the address provided is incorrect, please notify us by email at lasguajasdelvalle2@hotmail.com. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect shipment.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 15-25 business days.

I have a question that hasn't been answered, can you help me?
Please email us at lasguajasdelvalle2@hotmail.com and we will be happy to help you in any way we can.
We receive a lot of emails. If you want a quick response, please attach your order number and address the issue clearly, thank you.